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Shanece

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Latest activity by Shanece
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    Shanece created an article,

    Do you have package insurance?

    Yes, we do have package insurance! It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Ro...

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    Shanece created an article,

    What if I don't see my country as an option at checkout?

    There are some countries that we do not ship to due to shipping complications or issues at customs. At the bottom of this page we've listed all countries we currently do not ship to. If you have a ...

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    Shanece created an article,

    Which countries do you ship to?

    Please find below a list of all of the countries that we ship to: TIP: Hold down Control+F (PC) or Command+F (Mac) to bring up a search box. In that search box, type in your country and it'll locat...

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    Shanece created an article,

    Military Mail

    We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times c...

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    Shanece created an article,

    Delivered But Not Delivered

    All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, p...

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    Shanece created an article,

    Wrong Address Disclaimer

    It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time g...

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    Shanece created an article,

    Do I have to pay taxes, customs, or duties on my order?

    USA STATE SALES TAXES Please note that Bebonia  charges state sales taxes on orders in the following states: Florida and New York. These collected taxes are mandated by the local state governments ...

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    Shanece created an article,

    How long does shipping take?

    We ship Monday through Friday, excluding weekends and holidays from our Florida warehouse. When placing your order, consider these factors when calculating your estimated delivery date. Order Proc...

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    Shanece created an article,

    I do not live in the USA, how do I return/exchange the item?

    If you are based outside of the U.S. You will need to purchase your own return shipping label and send the package out manually. Please ship your extensions back to: Bebonia3570 NW 53rd Ct.,  Fort ...

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    Shanece created an article,

    When will I receive my refund?

    A full refund will be provided to the original method of payment after we have received, inspected, and confirmed that the returned hair extensions were not opened. Once your extensions have been d...