Carmen Rico
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Activity overview
Latest activity by Carmen Rico-
Carmen Rico created an article,
How much does shipping cost?
All US orders over $200+ include FREE standard shipping. US Orders under $200- $6.16 FedEx 2-day shipping-$16 (Note: Delivery on business days only) International Orders Below are the price...
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Carmen Rico created an article,
How do I change or cancel my exchange or return?
If you’d like to alter your return or exchange, please email us at support@bebonia.com.
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Carmen Rico created an article,
Do I have to pay for the shipping of my return or exchange?
If you are returning your order, you are responsible for return shipping costs. These costs will be deducted from your refund. If you are exchanging your order, we will provide a complimentary ret...
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Carmen Rico created an article,
Can I exchange or return my ponytail?
Not at this time. All of our accessories are final sale. Thank you for your understanding.
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Carmen Rico created an article,
What does it mean when the package is being processed at customs?
All international packages will be processed at customs once it reaches the destination country. Customs mainly deals with importation and exportation, and will collect duties and taxes. Customs ca...
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Carmen Rico created an article,
Where do I find my tracking information?
Your tracking information will be in your shipping confirmation email that is sent 1-2 business days after your order has been placed. You can also click here to log into your account to see the st...
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Carmen Rico created an article,
Why haven't I received a tracking email?
We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your jun...