Orders

Using Shop Pay at Checkout

• Which payment methods are accepted if I pay using Shop Pay Installments?
• Will I be charged interest if I pay using Shop Pay Installments?
• How do refunds work if I paid using Shop Pay Installments?
• How do I pay using Shop Pay Installments?
• What is Shop Pay? Can I use it?

Where is my order?

• How can I track my order?
• What does it mean when my package says it was handed over to the local carrier?
• How do I track my international DHL package?
• Why haven't I received a tracking email?
• Where do I find my tracking information?
• What does it mean when the package is being processed at customs?

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